Call Center Purgatory

Ever feel frustrated by that Anonymous Cog on the other end of the line when you call customer "service?" Well, Mr. Cog gets frustrated by a few of you, too. I can recall all too clearly from my brief stint doing technical support during my time as a computer geek on the outside, that there was nothing I did to make the callers stupid. They were stupid before they picked up the phone.

The top pick is his advice on how to make your (and his) time on the line blissfully brief.