Carronade The Yankee Sailor Carronade

The Sea is a choosy mistress. She takes the men that come to her and weighs them and measures them. The ones she adores, she keeps; the ones she hates, she destroys. The rest she casts back to land. I count myself among the adored, for I am Her willing Captive.

I've relocated to a new Yankee Sailor.

Sunday, June 05, 2005

Call Center Purgatory

Ever feel frustrated by that Anonymous Cog on the other end of the line when you call customer "service?" Well, Mr. Cog gets frustrated by a few of you, too. I can recall all too clearly from my brief stint doing technical support during my time as a computer geek on the outside, that there was nothing I did to make the callers stupid. They were stupid before they picked up the phone.

The top pick is his advice on how to make your (and his) time on the line blissfully brief.